KYDE
KYDE is a digital platform integrating devices end users, service & maintenance companies and vendors.
Device digital passport
A digital device passport lets you know where the device is, how it's working, and what is its service and maintenance history.
Each device has its own account marked with a unique QR code. This account is the digital equivalent of the physical device. This is where all the events related to the device are registered, such as: report a defect, inspection, information about the end of warranty and many others.
- PV installations
- air conditioning systems
- heat pumps
- heating devices
- any other devices
Using KYDE
Service & manitenance company
Increases revenue by knowing your customers' devices better.
Device owner
He is at peace with the operation of his equipment.
Vendor
Gains knowledge of its installed products.
Level 1
Better Performance
You get a system supporting management of maintenance services. Access to your customers' equipment base, easy registration of trouble tickets, assigning tasks and tracking their status, generating service protocols, access to equipment service history and more.
You will also optimize your inventory with the knowledge gathered in KYDE.
Level 2
Loyal Customers
QR codes generated by KYDE can be placed on your equipment making it easy for your customers and you to access detailed equipment parameters and service history, and allow you to register a failure ticket in the KYDE system. Special reports can help you sell additional services and products related to your equipment (consumables, accessories etc.).
Plus all the features of the "Better Performance" plan.
level 3
Digital Future
Here we are talking about a real revolution in the service market. Your company can finally offer digital services to your customers.
By selling a KYDE subscription you enable your customers to access online services such as:
Instant reporting of defects, access to device database with detailed parameters and service history, alerts generated by KYDE algorithms to help minimize the risk of failure or reduce operating costs of owned devices.
You sell a KYDE subscription and its renewals.
Of course, you also have all the features of the "Better Performance" and "Loyal Customers" plans available to you.
Subscription plans for service & maintenance company
Level 1
Better Performance
- Simplify communication with customers (reporting defects)
- Assign and control the completion of service tasks related to the request
- Easy billing for services through service protocols
- Reduced response time and defect rectification (competitive advantage)
- Access to device service history
KYDE QR code generator not included.
Annual subscription
per thousand devices
Level 2
Loyal Customers
At this level, KYDE secures the future of your business by gaining and maintaining the loyalty of your customers by, among other things:
- Ability to tag devices with a unique QR code
- Functionality of reporting defects after scanning the QR code of the device
- Access to service history by scanning the device QR code
Annual subscription
per thousand devices
level 3
Digital Future
This level allows you to earn money by selling KYDE subscriptions to your customers.
The KYDE account gives them:- Ability to report defects online with status tracking
- Access to detailed parameters of your equipment and its service history
- Possibility of self-entry into the service history of services performed by customer services (simple repairs, checks, etc.)
- Access to alerts generated by KYDE algorithms to reduce the risk of failure
Annual subscription
per thousand devices
Want to learn more?
Others opinions...
Robert, service & maintenance company owner
"With KYDE, we can win tenders where very short response time is important."
Justyna, service activities coordinator
"This system simply makes my job easier. Customers appreciate our better organization."
Karol, service technician
"You scan the QR code and you know everything about the device. How not to like it?"
